RETURNS & REFUNDS
We hope you love your BlueRose purchase. If something is not quite right, eligible items may be returned in accordance with the policy below.
30-Day Return Policy
Eligible items may be returned within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be unworn
- Be unused
- Be unwashed
- Be undamaged
- Be unaltered
- Be free from stains, odors, makeup, deodorant, pet hair, or other signs of use
- Have all original tags attached
- Be returned in its original condition
Items that do not meet these requirements may be refused.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The item or items you would like to return
- The reason for the return
Our customer service team will review your request and provide return instructions.
Please do not send your return to the address shown on your original shipping package unless our customer service team specifically instructs you to do so.
Returns sent without authorization or to an incorrect address may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs for standard returns, including returns related to:
- Size preference
- Fit preference
- Color preference
- Style preference
- Change of mind
If you received an item that is defective, damaged, or incorrect due to an error on our part, please contact us before returning the item.
If the return is approved as a BlueRose error, we will provide an appropriate solution.
Return Shipping Method
We strongly recommend using a trackable shipping service when returning your order.
BlueRose is not responsible for return packages that are lost, damaged, or not delivered to the designated return location.
Please keep your return tracking information until your refund has been completed.
Refunds
Once your return has been received, our team will inspect the item to confirm that it meets our return requirements.
Please allow approximately 3–5 business days for return inspection and processing after the package arrives at the designated return location.
If your return is approved, the refund will be issued to your original payment method.
After a refund has been issued, your bank, credit card provider, or payment service may require additional time to post the funds to your account.
BlueRose does not control processing times imposed by financial institutions or payment providers.
Original Shipping Charges
Original shipping charges, if any, are non-refundable unless required by law or the return is the result of an error on our part.
Exchanges
BlueRose currently does not offer direct exchanges.
If you would like a different size, color, or style, please return the eligible item for a refund and place a new order.
We cannot guarantee that the replacement size, color, or product will remain available.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@bluerose-active.com.
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
- A photograph of the product label or packaging if requested
Our team will review the information and provide an appropriate resolution.
Final Sale Items
Items clearly marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect due to an error on our part.
Any additional return restrictions will be clearly displayed on the applicable product page or during checkout.
Promotional Items
If an item was purchased as part of a promotion, bundle, or special offer, the refund amount may be adjusted to reflect the conditions of the promotion.
If returning part of an order causes the remaining order value to no longer qualify for a discount or promotional offer, the refund may be adjusted accordingly where permitted.
Refunds for Discounted Orders
Refunds are based on the amount actually paid for the returned product after applicable discounts.
Discount codes and promotional discounts are not refundable as cash.
Return Abuse
We reserve the right to limit or refuse returns where we reasonably determine that there has been excessive, fraudulent, abusive, or unauthorized return activity.
This may include repeated returns of worn or used merchandise, altered products, or other activity inconsistent with normal personal shopping behavior.