SHIPPING
At BlueRose, we want to make receiving your order as simple and convenient as possible. Please review the information below for details about order processing, shipping, delivery, and tracking.
Where We Ship
BlueRose currently ships exclusively within the United States.
At this time, we do not offer international shipping.
Free Shipping
We offer FREE Standard Shipping on orders of $69.90 or more.
The free shipping threshold is calculated based on the merchandise subtotal after applicable discounts and before taxes.
For orders under $69.90, available shipping options and applicable shipping charges will be displayed at checkout.
Order Processing
Most orders are processed within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding U.S. public holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During major sales, promotional events, product launches, or holiday periods, processing may take slightly longer than usual.
Delivery
Estimated delivery information will be provided at checkout or through your order tracking information whenever available.
Please note that all delivery dates are estimates and are not guaranteed.
Delivery delays may occasionally occur due to:
- Carrier disruptions
- Severe weather
- High shipping volumes
- Holiday periods
- Incorrect or incomplete shipping addresses
- Other circumstances outside our reasonable control
BlueRose is not responsible for delays caused by shipping carriers or circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to become active after your shipping confirmation is sent.
You can also visit our Track Your Order page to check the latest status of your shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping details carefully before submitting your order.
If you notice an error after placing your order, please contact us as soon as possible at [SUPPORT EMAIL].
We will make reasonable efforts to update your shipping information before fulfillment begins. However, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
BlueRose is not responsible for packages delivered to an incorrect address provided by the customer.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check around your property and delivery area
- Check with other members of your household
- Check with neighbors or building management
- Contact the shipping carrier
- Allow up to 2 business days, as some carriers may scan packages before final delivery
If you still cannot locate your package, please contact us at support@bluerose-active.com.
We will do our best to assist you in reviewing the shipment information.
Lost Packages
If a package appears to be lost in transit, please contact us at support@bluerose-active.com.
We may work with the shipping carrier to investigate the shipment.
Depending on the circumstances, additional information may be required before a replacement or other resolution can be provided.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the packaging before opening it.
If the product inside is also damaged, please contact us as soon as possible and include:
- Your order number
- Photos of the shipping package
- Photos of the damaged product
- A description of the issue
Our customer service team will review the information and assist you with the next steps.